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Frequently asked questions

How can I book my trip with RETTER Sports?

You can easily request your trip to your desired destination on our website. In the booking process you choose the type of sport, the accommodation, the travel period, the desired additional services and enter your data. You will receive a confirmation of receipt and a RETTER Sports employee will then contact you by email or telephone.
You can also call us from Monday to Friday from 9 a.m. to 5 p.m. on +43 316 815415 or simply send us an email to info@retter-sports.

How and when do I get my travel documents?

After booking you will receive a written confirmation by email.
The travel documents should be ready about 2 weeks before departure - we can send them by post or email. As you prefer

How much is the deposit when making a booking?

The deposit is 20% of the total travel price and must be paid within 14 days of booking.
If you have booked insurance, the full amount of the insurance must be paid in order for the insurance to take effect in the event of damage.

How can I pay for my trip?

You can pay for your trip by bank transfer, bank draft or credit card.

I would like to change my travel...

Tell us your alternative travel dates by email or phone.
For rebookings we charge an additional handling fee of € 25,00.

I'm afraid I have to cancel my trip....

If you need to cancel your trip, you will find in our ARB (General Conditions of Travel) the applicable cancellation scale.
If you want to cancel the trip, we need your written confirmation by e-mail. If you have taken out insurance and the reason for cancellation is included in it (e.g. illness), we can submit your cancellation invoice to the insurance company on your behalf (if this was booked through us), which will reimburse you for the cancellation costs after positive verification.